the CEO Hour, September 7th 2012.
JON WOLSKE/CULTURE EVANGELIST/ZAPPOS.COM
Bruce and Diana travel to Las Vegas and the headquarters of Zappos.com to interview the leaders of the online shopping site's consulting arm, Zappos Insights. Zappos credits its branding culture of WOW Customer Service as the reason for its $1 billion dollar success. Jon Wolske is the culture evangelist for Insights and shares some secrets to help your company.
Part 1: MP3 File
Part 2: MP3 File